Our promise to the community.
*To serve,
*To be a partner and work towards positive impact,
*To be transparent, inclusive and respectful,
*To provide an ongoing commitment to the concerns and needs of our community
Our promise to you.
*You will be greeted with a smile, and a friendly welcome by trained staff members, who are attentive and caring.
*We will get to know you and your family.
*We will care and we will listen to your concerns.
*We are totally committed; We promise to own it.
*We will treat everyone equally and make a difference.
*We will promote a caring, honest and respectful environment.
*We will care for your pet in an environment that is clean, safe, and well maintained.
Ultimately, we want you to feel comfortable and respected while you are with us. We want you to feel that you can call us anytime for anything. We want to be your trusted partner in this wonderful journey that you have found yourself on.
Our promise to your pet.
*To treat you as if you were our very own
*To understand when you are fearful or nervous.
*To understand that we are not 'mom or dad' and that sometimes, that is exactly who you need beside you.
*To make you comfortable in a new environment.
*To make sure you never feel alone and that you receive proper cuddles and attention.
*To provide the best routine care to keep you healthy.
*To provide the best care when you just aren't yourself.
*To relieve you of pain and suffering when it is your time to move on.
What most clients don't realize is, we love your pets too. We get attached, we worry, and we cry. This makes our job difficult at times, heartbreaking even but we would not have it any other way. We will be there unconditionally.